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Travel Solutions : Frequent- flier miles can zero out if inactive

Q: I've been saving my Delta Air Lines frequent-flier miles for many, many years to take my wife on a 20th-anniversary trip this year. I received all of my statements by regular mail. A few months ago, I asked the airline for a PIN so I could look at my account online, and when I logged in, I was shocked to see my balance at zero miles. I had — or at least I thought I had — 101,000 miles. ...

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